Customer Service Management That Adapt to your Needs
Stop guessing and get the flexible, quality and personalised support your customers need. Get in touch and find out what Sikour can do for you.
London, United Kingdom
See what makes Sikour different for yourself
About us
Welcome to Sikour, a customer service consulting firm that specializes in helping your organization improve your customer satisfaction and retention. We believe that providing exceptional customer service is essential for building strong customer relationships and driving business growth.
Our team of experienced consultants has a proven track record of helping businesses to design and optimize your customer service processes, train your staff to provide exceptional care, and create a positive customer experience that keeps them coming back.
At Sikour, we understand that every business is unique, which is why we take a customized approach to each project we undertake. We work closely with you to understand your business goals, values, and customer needs, and we develop customized solutions that align with your vision and objectives.
We are committed to delivering results that exceed your expectations, and we take pride in the positive impact that our work has on your businesses. Whether you’re a small startup or a large corporation, we have the expertise and experience to help you improve your customer service and achieve your business goals.
Thank you for considering Sikour for your customer service consulting needs. We look forward to working with you and helping you to provide exceptional customer service that sets you apart from the competition.
As a consulting firm that both sets up and improves customer service for companies, we offer a comprehensive range of services to help you enhance your customer satisfaction and retention.
Here are some examples of the services we offer:
Our services
As a consulting firm that both sets up and improves customer service for companies, you could we offer a comprehensive range of services to help businesses you enhance their your customer satisfaction and retention.
Here are some examples of the services you could we offer:
Customer Service Design
Working with companies to design their customer service processes from scratch, ensuring that they are aligned with the company’s values, meet customer expectations, and provide a positive customer experience.
Customer Service Optimization
Conducting an audit of a company’s current customer service processes, identifying areas for improvement, and implementing changes to enhance the customer experience and improve customer satisfaction.
Management Transition
Providing temporary management for your existing organisation to insure a continuous service delivery while you take all the time your need to recruit your next superstar director or VP
Revenue Generation
Drive your costs down by implementing organisational, system and setup optimisation then develop your potential for up-sell activities which ultimately will improve your P&L bottom line
Customer Service Metrics
Developing and implementing metrics to measure the effectiveness of customer service processes and track progress towards improvement.
By offering a full range of customer service setup and improvement services, we can help you create a customer service experience that is seamless, effective, and focused on meeting the needs and expectations of your customers. This, in turn, can lead to increased customer loyalty, positive word-of-mouth referrals, and ultimately, increased revenue for your company.
We help from start-ups to large corporations, all industry sectors, with best-in-class expertise in automotive, small appliances and connected products.
What our client says
You should be very proud of what
you have done taking over that business.
“I am very proud of you and the whole team!
Fantastic job, congratulations
Well done !!”
Contact us
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